In case of problems with the product after receiving the product (eg: product broken, torn, wrong size, product not working, product does not match with the image, etc.) you can get back the full value of the purchased product subject to the following conditions.

1) You must mail to complain saspharmabd.com or register a complaint on 01813573529 within a maximum of 24 hours after receiving the delivery.
2) In case of refund, the product should be completely intact with the box.
3) You must return the product to SAS Pharma office within 7 working days at your own risk.

4) If the price is higher than the SAS Pharma price for all the products that have the price written on it, then in case of extra price you have to register a complaint by mail to info@saspharmabd.com within 24 hours. If your complaint is correct, the extra value you paid will be refunded within 10 working days of development.

5) In case of advance (development / B Kash) payment, if the product is not in stock or the buyer is not willing to take, the order will be canceled and the refund will be given to the number from which the advance payment has been made. Our refunds and replacements do not apply to Flash Sales offers.

Special Note:

Our Complaints Team will call you for any complaints regarding products and services. We want to get you active on the phone until your complaint is resolved. If your contact number is not active, an alternative number must be active. If we do not receive any of your cooperation within 15 working days by phone or email, we will consider your complaint to be settled.
1. Delivery will be subject to order stock of the product. Due to unavoidable reasons, delivery of the product may take longer than the promised delivery time of the seller.

2. SAS Pharma reserves the right to cancel your order at any time for unavoidable reasons even after order confirmation. In case of advance payment, refund required information (bKash No. / Rocket No. / Card No. and others) and after delivery by courier for product delivery, if you do not accept, the product will be returned from that courier within 7 days. In case the money will be refunded within 10 days.

3. For products that have a price tag on them and if for some reason the price of today’s deal is higher than that, in case of extra price you have to register a complaint by emailing info@saspharmabd.com within 48 hours. If your complaint is correct, the extra value you paid will be refunded within 10 working days of development.